- I received my body butter and it was melted. What do I do?
No worries!! It is made with all-natural ingredients so they will melt in high temperatures. Stir product, place in the refrigerator for 10-15 minutes (or until semi-solid) then stir again,.
- Where do we ship from?
All orders ship from New Jersey.
- Refund Policy.
Orders can be cancelled in a 24 hour window, except gift cards. To request a cancellation please email email@example.com. Please title the email with "CANCELLATION, ORDER NUMBER and LAST NAME".
- Lost/Damaged Packaging
Butta Me Down will not be held liable for lost or damaged packages. Once the order is fulfilled the carrier company holds liability. Please file a claim with the carrier company you selected at checkout (USPS, UPS, DHL) for all lost and damaged packages.
- Shipping Times
Orders are typically shipped in 5-7 days from order date. You will receive automatic tracking in your email or through SMS. You may also subscribe to FB Messenger tracking. We are a small team, any delays will be communicated via the page headline.
- Are exchanges allowed?
No! Due to hygiene concerns all fulfilled orders are non-exchangeable and non-refundable.
**Any additional questions please don't hesitate to send us a message at the bottom of our page.**